BOCCONCINI BAKERY LTD WEBSITE TERMS AND CONDITIONS
IMPORTANT LEGAL NOTICE
This page (together with our Cookies Policy) sets out the terms and conditions (“Website Terms“) on which we “The Company”, Bocconcini Bakery Ltd (“we“, “our” “us” or “Bocconcini Bakery“), provide access to our website https://www.bocconcinibakery.com and any Bocconcini Bakery Ltd mobile application through which you order products (together, “the Website“). Please read these Website Terms carefully before ordering any products through the Website. By ordering products through the Website (whether now or in the future), you agree to be bound by these Website Terms. Use of the Website is also subject to these Website Terms.
We reserve the right to change these Website Terms from time to time by changing them on this page. We advise you to print a copy of these Website Terms for future reference. These Website Terms are only in the English language.
Use of your personal information submitted via the Website is governed by our Privacy Notice and Cookies Policy.
For the avoidance of doubt, please note that references to “Website” in these Website Terms include any current or future version of our website https://www.bocconcinibakery.com and any Bocconcini Bakery Ltd mobile application through which you access and use our Website, in each case whether accessed through any current or future platform or device (including without limitation any mobile website, mobile application, affiliate website or related website for accessing and using our Website that may be developed from time to time).
By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any products through the Website.
TERMS AND CONDITIONS OF USE AND SALE
INTRODUCTION AND OUR ROLE
1.1. Company details: Bocconcini Bakery Limited is a company registered in England and Wales with VAT registration number 254638781, whose registered office is at Unit 17, Rosemary Rd, SW17 0AR
1.2. Product Orders: We provide a way for you to place orders (“Order” or “Orders“) for products (“Product” or “Products“) displayed on the Website. The legal contract for the supply and purchase of Products is between you and Bocconcini Bakery Ltd.
- WEBSITE ACCESS AND TERMS
2.1. Website access: You may access some areas of the Website without making an Order or registering your details with us. Most areas of the Website is open to everyone.
2.2. Acceptance of terms: By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any Products through the Website
2.3. Revision of terms: We may revise these Website Terms at any time. You should check the Website regularly to review the current Website Terms, because they are binding on you. You will be subject to the policies and terms and conditions in force at the time that you place an Order through the website.
2.4. Responsibility: You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them.
- YOUR STATUS
3.1. Capacity and age: By placing an Order through the Website, you warrant that:
3.1.1. You are legally capable of entering into binding contracts with us; and
3.1.2. You are at least 18 years old.
3.2. You acknowledge and agree that if you have a specific food allergy or intolerance, you have read the information available on the allergen page and that you are satisfied that the pizza bases and the dough balls are suitable for you, before placing your order directly through this website.
- HOW TO MAKE AN ORDER AND HOW IT IS PROCESSED
4.1. Compiling your Order: Once you have selected the Products you wish to order from the Website and provided the other required information, you will be given the opportunity to submit your Order by clicking or selecting the “proceed”, “place my order” or similar button. It is important that you check all the information that you enter and correct any errors before clicking or selecting this button; once you do so you will be entering into a contract with the Company and errors cannot be corrected (subject to paragraph 4.2. below). Where you have not logged in or created an account previously, then you may have the option to continue with your Order as a guest. By electing to complete your Order as a guest, you are agreeing that Bocconcini Bakery Ltd will create a temporary Bocconcini Bakery Ltd guest account for you which will, unless otherwise stated in these Website Terms, be accessible only (a) from the device which you use to place the Order; and (b) for a period of up to twelve months following the date of the Order. Your access to your temporary guest account will expire on the “Expiry Date” which shall be the earlier of (i) the date falling six months after the date on which you last accessed the temporary guest account; (ii) the date falling twelve months after the date on which the temporary guest account was created; and (iii) the date on which you logout of your temporary guest account, or clear the cache on the device which you used when the temporary guest account was created.
4.2. Amending or cancelling your Order: Once you have submitted your Order and your payment has been authorised, you will not be entitled to change or cancel your Order, nor will you be entitled to a refund (please refer to paragraphs 4.4 and 4.3 for details of the process relating to rejected Orders and refunding of payment). If you wish to change or cancel your Order, you may contact our Customer Support team as described in paragraph 6.3 and they will attempt to cancel the order if it has not been dispatched to our couriers. If it is not possible for our customer care team to communicate a cancellation with our packing team before it is handed to the courier then your order will not be cancelled.
4.3. Payment authorisation: Where any payment you make is not authorised, your Order will not be processed.
4.4. Delivery of your Order: We will contact you in order to decide your delivery date. Every effort will then be made to dispatch your order to ensure it arrives on your chosen delivery date. However, if there are mitigating circumstances in which your delivery cannot be made on your chosen date every effort will be made to contact you in advance to allow you the opportunity to cancel the order or change the date of delivery.
4.5. Incorrect delivery address: If the address that has been entered into the checkout results in a delay to your delivery, or a return to our facility, or destroyed then the order will have been deemed to have been an error by the customer and will not be entitled to a refund.
4.6. Incorrect items received: In the unlikely event that you receive incorrect or missing items from your order you need to contact us within 24 hours to report this to. Failure to report within 24 hours will be deemed as full acceptance of the order as the items are perishable and should be checked upon receipt.
4.7. Damaged items or orders received: In the unlikely event that you receive a damaged item or order, you need to contact us within 24 hours to report this to, including photo evidence of described damage. Failure to report within 24 hours and/or failure to evidence the damage will be deemed as full acceptance of the order as the items are perishable and should be checked upon receipt.
4.8 Your Responsibilities Once the pizza bases have left our factory, we no longer accept responsibility for them. As a retail customer, pizzas are sent fresh. As soon as they arrive they must be stored immediately in the fridge or in the freezer. They will last for up to 5 days in the fridge or up to 10 months in the freezer. They must be consumed before this time frame or then disposed of properly.
All of our pizza bases are guaranteed gluten free. Once they have left our factory we can no longer control how the pizzas are stored and so it is your responsibility to ensure they do not come into contact with any gluten or product containing gluten.
- PRICE AND PAYMENT
5.1. VAT and delivery costs: Prices will be as quoted on the Website. These prices may include VAT but may exclude delivery costs. These will be added to the total amount due where applicable.
5.2. Incorrect pricing: If the correct price for an Order is higher than the price stated on the Website, we will normally contact you before the relevant Order is dispatched. In such an event we are not under any obligation to ensure that the Order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.
5.3. Payment methods: Payment for Orders must be made by an accepted credit or debit card through the Website.
5.4. Card payments: Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit or debit card.
5.5. Credit and discount vouchers: A credit or discount may apply to your Order if you use a promotional voucher or code recognised by the Website and endorsed by Bocconcini Bakery, and you pay for any balance by credit or debit card. Please refer to our Voucher Terms & Conditions for the full terms and conditions applicable to the use of credit and discount vouchers. Please note that because of standard banking procedures, your bank or card issuer will initially “ring-fence” the full amount of the Order (before any credit or discount) in your account for between 3 to 5 working days (or longer, depending on your bank or card issuer), and this amount will therefore be unavailable in your account for that period. The credit or discount will be applied at the time your bank or card issuer transfers the funds for your Order to us, at which point the credit or discounted amount will not be transferred to us and will instead be released by your bank or card issuer back into your available balance. You acknowledge and agree that we will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account. Where you use the Website as a guest, any account credit which you accrue against your temporary guest account can only be redeemed for an Order placed via your temporary guest account and cannot be transferred for use on another account.
5.6. Rejected Orders: Because of standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will “ring-fence” the full amount of your Order. If your Order is subsequently rejected or cancelled for any other reason, your bank or card issuer will not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither we will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.
- CUSTOMER SUPPORT
6.1. General: Customer care is extremely important to us. Subject to paragraphs 6.5 and 11, our Customer Support Team will therefore try to assist you where possible if you have any problems with your Order. You can contact our Customer Support team by visiting the “Contact Us” page and completing the online form or by calling the telephone number shown on the Website.
6.2. Questions about your Order: If your Order is taking longer than expected or you have any other problems with your Order, you can contact our Customer Support Team as described above and one of our Customer Support Advisers will be happy to assist you.
6.3. Changing or cancelling your Order: If you wish to change or cancel your Order after it has been submitted and payment has been authorised, you may contact our Customer Support Team as described above and they will attempt to contact the Packing Team in order to communicate your requests. However, there is no guarantee that we will be able to cancel the order before it has been dispatched and handed over to our couriers.
6.4. Complaints or feedback: In the event that you are dissatisfied with the quality of any Products or the service provided by the Company, please consider providing feedback in the form of ratings, comments and reviews on the Website (“Reviews”) to reflect your experience. Do we have it? Or can we add? The Reviews are an important part of our quality control process.
6.5. Compensation: If you are dissatisfied with the quality of any Products or the service provided by the Company and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact the Customer Support Team within 24 hours of receiving your Order and one of our Customer Support Advisers will work with you to resolve your issue. Please note, however, that requests for refund or compensation due to not being available to receive your order, or due to failing to properly refrigerate your order after receiving your order, or for any issue involving making up and cooking/using your items will not result in any refund and any compensation which may be granted by the Customer Support Team will be discretionary and be provided in the form of a credit against a future order only.
7.1. Terms of permitted use: You are permitted to use the Website and print and download extracts from the Website for your own personal non-commercial use on the following basis:
7.1.1. You must not misuse the Website (including by hacking or \”scraping\”).
7.1.2. Unless otherwise stated, the copyright and other intellectual property rights in the Website and in material published on it (including without limitation photographs and graphical images) are owned by us. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Website Terms, any use of extracts from the Website other than in accordance with paragraph 7.1 is prohibited.
7.1.3. You must not modify the digital or paper copies of any materials that you print off in accordance with paragraph 7.1 and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.
7.1.4. You must ensure that our status as the author of the material on the Website is always acknowledged.
7.1.5. You are not allowed to use any of the materials on the Website or the Website itself for commercial purposes without obtaining a licence from us to do so.
7.2. Limitation on use: Except as stated in paragraph 7.1, the Website may not be used, and no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without our prior written permission.
7.3. Reservation of rights: Any rights not expressly granted in these Website Terms are reserved.
- WEBSITE ACCESS
8.1. Website availability: While we try to ensure the Website is normally available twenty four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Website is unavailable at any time or for any period.
8.2. Suspension of access: Access to the Website may be suspended temporarily at any time and without notice.
8.3. Information security: The transmission of information via the Internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.
- VISITOR MATERIAL AND REVIEWS
9.1.1. Other than personally identifiable information, which is covered under our Privacy Notice, any material you post, upload or transmit or upload to the Website (including without limitation Reviews) Visitor Material will be considered non-confidential and non-proprietary. By posting, uploading or transmitting any Visitor Material, you represent and warrant that you own or otherwise control all of the rights to such Visitor Material. You agree that we will have no obligations with respect to any Visitor Material, and that we and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use any Visitor Material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.
9.1.2. You represent and warrant that any Visitor Material you post, upload or transmit does not and will not breach any of the restrictions in paragraphs 9.2 to 9.3 below.
9.2. Visitor Material Policy: You are prohibited from posting, uploading or transmitting to or from the Website any Visitor Material (including any Reviews) that:
9.2.1. breaches any applicable local, national or international law;
9.2.2. is unlawful or fraudulent;
9.2.3. amounts to unauthorised advertising; or
9.2.4. contains viruses or any other harmful programs.
9.3. Visitor Reviews Policy: In particular (but without limitation), any Reviews that you submit through the Website must not:
9.3.1. contain any defamatory, obscene or offensive material;
9.3.2. promote violence or discrimination;
9.3.3. infringe the intellectual property rights of another person;
9.3.4. breach any legal duty owed to a third party (such as a duty of confidence);
9.3.5. promote illegal activity or invade another\’s privacy;
9.3.6. give the impression that they originate from us; or
9.3.7. be used to impersonate another person or to misrepresent your affiliation with another person.
9.4. Removal of Reviews: The prohibited acts listed in paragraphs 9.2 and 9.3 above are non-exhaustive. We reserve the right (but do not undertake, except as required by law, any obligation) and have the sole discretion to remove or edit at any time any Reviews or other Visitor Material posted, uploaded or transmitted to the Website that we determine breaches a prohibition in paragraphs 9.2 or 9.3 above, is otherwise objectionable or may expose us or any third parties to any harm or liability of any type, or for any other reason.
9.5. Use of Reviews: The Reviews and other Visitor Material contained on the Website are for information purposes only and do not constitute advice from us. Reviews and Visitor Material reflect the opinions of customers who have ordered through the Website or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, we assume no responsibility or liability to any person for any Reviews or other Visitor Material, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that you may encounter in any such materials.
9.6. Images: Any images of food displayed on the Website are provided as a design feature of the Website only. Any images showing cooked pizza have been taken using the Company ingredients and cooked in a domestic oven or pizza oven.
9.7. Liability: You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by any other third party arising out of or in connection with any Reviews or other Visitor Material that you provide in breach of any of the representations and warranties, agreements or restrictions set forth in this paragraph 9.
9.8. Disclosure to authorities and courts: You acknowledge that we will fully co-operate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or other Visitor Material in breach of paragraph 9.2 or 9.3 or any other applicable restriction and you release us to the fullest extent permitted by law from all liability in relation to such disclosure.
- LINKS TO AND FROM OTHER WEBSITES
10.1. Third party websites: Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed and do not control any of these third party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
10.2. Linking permission: You may link to the Website’s homepage (https://www.bocconcinibakery.com), provided that:
10.2.1. you do so in a fair and legal way which does not damage or take advantage of our reputation;
10.2.2. you do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists;
10.2.3. any website from which you link must comply with the content standards set out in these Website Terms (in particular paragraph 9 (Visitor Materials and Reviews));
10.2.4. we have the right to withdraw linking permission at any time and for any reason.
11.1. Website information: While we try to ensure that information on the Website is correct, we do not promise it is accurate or complete. We may make changes to the material on the Website, or to the functionality, Products and prices described on it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update that material.
11.2. Allergy, dietary and other menu information: We publish our allergy and ingredients information on our product information. If you have, or someone you are ordering for has, a concern about food allergies, intolerances or other dietary preferences, you should always ensure you read that page or contact our Customer Support Team before placing your order.
11.3. Exclusion of terms: We provide you with access to and use of the Website on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Website and your use of it (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the Website and your use of it, or be otherwise implied or incorporated into these Website Terms, by statute, common law or otherwise ).
12.1. General: Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.
12.2. Exclusion of liability: Subject to clause 12.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Website (including the use, inability to use or the results of use of the Website) for:
12.2.1. any loss of profits, sales, business, or revenue;
12.2.2. loss or corruption of data, information or software;
12.2.3. loss of business opportunity;
12.2.4. loss of anticipated savings;
12.2.5. loss of goodwill; or
12.2.6. any indirect or consequential loss.
12.3. Limitation of liability: Subject to clauses 11, 12.1 and 12.2, our total liability to you in respect of all other losses arising under or in connection with the Website or your use of it, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of your Order or £100, whichever is lower.
12.4. Additional costs: You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.
13.1. Grounds for termination: We may terminate or suspend (at our absolute discretion) your right to use the Website immediately by notifying you in writing (including by email) if we believe in our sole discretion that:
13.1.1. you have used the Website in breach of paragraph 7.1 (License);
13.1.2. you have posted Reviews or other Visitor Material in breach of paragraphs 9.2 or 9.3 (Visitor Material and Reviews);
13.1.3. you have breached paragraph 10.2 (Links to and from other websites); or
13.1.4. you have breached any other material terms of these Website Terms.
13.2. Obligations upon termination: Upon termination or suspension you must immediately destroy any downloaded or printed extracts from the Website.
- WRITTEN COMMUNICATIONS
14.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website or ordering Products via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
- EVENTS OUTSIDE OUR CONTROL
15.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control (“Force Majeure Event“).
15.2. A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
15.2.1. strikes, lock-outs or other industrial action;
15.2.2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, epidemic or pandemic, war (whether declared or not) or threat or preparation for war;
15.2.3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
15.2.4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
15.2.5. impossibility of the use of public or private telecommunications networks; and
15.2.6. the acts, decrees, legislation, regulations or restrictions of any government.
15.3. Our performance under these Website Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Website Terms may be performed despite the Force Majeure Event.
- ADDITIONAL TERMS
16.1. Privacy Notice: We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Notice. You should review our Privacy Notice.
16.3. Severability: If any of these Website Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
16.4. Entire agreement: These Website Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.
16.5. No waiver: Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies.
16.6. Assignment: You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to.
16.7. Headings: The headings in these Website Terms are included for convenience only and shall not affect their interpretation.
16.8. Delivery Policy: Full details on our delivery policy can be found here – https://www.bocconcinibakery.com/delivery/
- GOVERNING LAW AND JURISDICTION
17.1. These Website Terms shall be governed by and construed in accordance with English law. You can bring legal proceedings in respect of Website Terms in the English courts. If you live in a part of the United Kingdom other than England or any other Member State of the European Union, you can bring legal proceedings in respect of these Website Terms in either the English courts or the courts of your home country.
17.2. As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Website Terms, including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law.
BOCCONCINI BAKERY LTD VOUCHER TERMS & CONDITIONS
1.1. The following general terms and conditions (the “General Voucher Terms“) will apply to all vouchers issued by us from time to time for use on the Website, including vouchers with a credit value (“Paycode Vouchers“) and promotional discount vouchers (“Discount Vouchers“, and together with Paycode Vouchers, (“Vouchers”).
1.2. Individual Vouchers will also be subject to, and the General Voucher Terms will be supplemented and/or modified by, additional terms and conditions (the “Specific Voucher Terms”) that will be specified on the Voucher or at the time the Voucher is issued.
1.3. Vouchers may only be redeemed towards online Orders made through the Website.
2.1. Discount Vouchers must be used by the deadline specified on the Discount Voucher and/or at the time the Discount Voucher is issued by entering the relevant voucher code (“Discount Voucher Code“), and will expire after such date.
2.2. In the event of 100 redemptions made per Discount Voucher Code, the Discount Voucher Code will automatically expire regardless of the expiry date.
3.1. The right to use a Voucher is personal to the original recipient and may not be transferred. No Voucher may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without our prior written permission. In particular, Vouchers distributed or circulated without our written approval, for example on an Internet message board or on a “bargains” website, are not valid for use and may be refused or cancelled.
3.2. Unless otherwise provided or specified in the Specific Voucher Terms:
3.3. Vouchers may not be used in conjunction with other Vouchers or any other discounts or promotions provided or advertised from time to time;
3.4. each Voucher will be valid for use by a recipient only once;
3.5. each customer or household is limited to one Voucher per promotion or offer; and
3.6. the right to use a Voucher is personal to the original recipient and may not be transferred.
- When you use a Voucher,you warrant to us that you are the duly authorised recipient of the Voucher and that you are using it in accordance with these terms, lawfully, legally and in good faith. If we believe in our sole discretion that a Voucher is being used in breach of these terms, unlawfully, illegally or in bad faith, we may reject or cancel the Voucher.
5.1. Please note that because of standard banking procedures, your bank or card issuer will initially “ring-fence” the full amount of an Order (before any Voucher credit or discount is applied) in your account for between 3 to 5 working days (or longer, depending on your bank or card issuer), and this amount will therefore be unavailable in your account for that period. The credit or discount will be applied at the time your bank or card issuer transfers the funds for your order to us, at which point the credit or discounted amount will not be transferred to us and will instead be released by your bank or card issuer back into your available balance.
5.2. Vouchers may not be exchanged for cash.
5.3. We shall not be liable to any customer or household for any loss or claim arising out of the refusal, rejection, cancellation or withdrawal of any Voucher or any failure or inability of a customer or household to use a Voucher for any reason.
5.4. We reserve the right, at any time and in our sole discretion, to add to or amend these terms and conditions in relation to the use of Vouchers or to vary or terminate the operation of a Voucher at any time without notice.
5.5. All standard terms and conditions from time to time for use of the Website and the Service apply.
Our refund and returns policy reflects the fact that we sell perishable food items. We therefore do not allow returns of goods that are delivered as advertised and within 48 hours of being dispatched from our facility. This is because they will no longer be in a saleable condition.
Should you require a refund on your order we will happily refund you right up until the point that a shipping label has been created on all perishable items. After this time a refund will not be possible unless your order has failed to reach you within 48 hours of leaving our facility.
If you wish to return an item that is not perishable you must contact us before returning it. Items may be returned up to 14 days after the date of receipt and returned within 14 days after that, provided they are returned in the same condition with which they were received, any packaging remains unopened and no item has been used. Any item that you wish to return should be done so at your own cost.
For the avoidance of doubt failing to reach you we means; either the delivery was not made at all by our delivery partners; Delivery was attempted more than 48 hours after being collected by our delivery partners; or was delivered to an address that was not as per the delivery address on our system, unless it was altered by the customer during transit.
We would also ask you to consider your purchase very carefully. Every refund we make costs our family run business money as we do not receive a refund on the card processing fees from the card companies and banks. So whilst we would love you to become a regular customer of ours, please consider your purchase carefully before clicking “complete order” at the end of the checkout.
If a refund has been approved by us it can take up to seven days to show in your bank account or on your credit card.
As we sell chilled perishable food items we cannot accept returns for any reason whatsoever.
Economy / Standard delivery for perishable:
Off peak period perishable goods – we aim to deliver 2 – 5 days from the date the order is placed. If you place an order after 11.30am, this will fall into the next working day. The evening the order despatches, you will receive an email with your tracking. The order will then be scheduled for delivery the following day.
Peak period perishable goods – we aim to deliver 5 – 10 days from the date the order is placed. If you place an order after 11.30am, this will fall into the next working day. The evening the order despatches, you will receive an email with your tracking. The order will then be scheduled for delivery the following day.
Peak periods are – 01 April – 30 September and December
We endeavour to process orders as quickly as we can. If your order is time sensitive, you may wish to opt for the preferred delivery date option. Preferred delivery is available for a small additional fee and allows you to select your preferred delivery date.
The day your order is completed, you will receive a despatch notification that evening via email. Please note your order will have a status of “processing” until then.
The above delivery schedule will be impacted by Bank Holidays.
Orders placed using standard delivery are despatched as first in, first out.
Couriers are DPD and for some postcodes, Royal Mail. Both are next day delivery services.
Please note delivery days for the standard delivery option are Tuesday, Wednesday, Thursday, and Friday, excluding Bank Holidays. During busy periods, we may deliver on a Saturday.
Standard delivery for non-perishable: Standard delivery for non-perishable items: If you order is for non-perishable items only, they will be sent Royal Mail Tracked 48 and will be processed for dispatch within 2 – 3 working days of receipt of the order.
Preferred delivery: During checkout, you will be able to select a date from the calendar that you would prefer your delivery to be delivered to you. Please note that this does not guarantee the delivery will arrive on that day as in certain instances orders may be delivered a day or two later. This option is available for a small additional cost of £2. Available delivery days are Tuesday – Saturday. Preferred delivery is FREE to select for orders where the value is over £70.
Please note: if your preferred day is greyed out it is unavailable due to it being either fully booked on that day, a bank holiday, the day after a bank holiday or a Sunday.
Weekday preferred day delivery and Saturday delivery are run by different calendars. If you would like your order delivered on a Saturday, please ensure you select a choice with “Saturday” included in it in the checkout options.
Guaranteed delivery: This option guarantees that your preferred delivery date will be dispatched using a guaranteed delivery service. There is an additional cost of £10 (£24 Saturday) for this service. Available delivery days are Tuesday – Saturday.
Click and Collect; If you prefer to collect your order from our York factory, select this option during checkout. You will be able to select a day and will receive a 10% reduction off your order total for collecting from us. Please note, the latest time available to collect is 3.30pm, please do ensure you arrive before that time, or you can collect the following day. Collection days are Monday to Friday excluding Bank Holidays.
GENERAL DELIVERY TERMS AND CONDITIONS
We aim to have your order delivered on your preferred date or within our delivery service levels and achieve a 99% success rate in delivering to customers on their preferred delivery.
During busy periods, technical updates, or force majeure events, such as extreme weather, this may affect our ability to deliver on a specified day and will result in orders being delivered on a different date. In the event of the preferred delivery day not being achieved a refund for the cost preferred delivery will not be granted.
If you are ordering for an event, we recommend selecting a delivery date several before the event or select guaranteed delivery. Most of the products we sell can be frozen or can be kept for a reasonable period. If your event falls on a weekend, we recommend selecting the Thursday prior to your delivery day as a minimum.
- After an order is placed, we are not able to make any changes to the delivery option or the items ordered.
- Delivery days are Tuesday to Friday. We cannot deliver outside these days.
- Delivery is not possible on Bank Holidays, or weekends that are sandwiched between Bank Holidays, nor the day immediately following a Bank Holiday.
DELIVERY PARTNERS & ORDER TRACKING
We always use a “Next Day” service with our delivery partners. However, “Next Day” does not always mean it will be delivered next day and in some cases may take two days for the delivery. Our packaging is such that it will ensure safe transit for at least 2 days.
- You are responsible for providing the correct delivery address. If you fail to provide a correct address or partial address, your order may not be delivered.
- You are responsible for providing a correct email address and mobile number. If you fail to provide these, you will not receive the courier notifications or tracking information.
- You will receive notifications via email and text message. It is the customer’s responsibility to act on these notifications.
- You will be provided your one-hour delivery slot, via email and text message, on the date of delivery.
- Depending on your postcode, you’ll be presented with additional in-flight options:
- Requesting to leave with a neighbour.
- Requesting to leave in a safe place.
- If your order contains perishable items, there will be an attempted delivery on the date the courier provides the one-hour time slot. If no inflight options have been provided, the driver will leave the order at your property. You are responsible for providing the driver with delivery instructions e.g. safe place location.
- Due to the nature of the perishable products, Bocconcini Bakery Ltd and our courier partners cannot be held liable for items stolen after delivery or perishable items that have spoiled due to incorrect storage after delivery. This includes but is not limited to:
- Perishable items spoiled due to delivery delays caused by customers e.g. customers delaying deliveries with inflight options will not result in a refund or replacement.
- Stolen items as a result of the customer not providing a secure safe place location to the courier will not result in a refund or a replacement.
- Perishable items spoiled due to customer’s nominated inflight safe place location being unsuitable for perishable goods e.g. greenhouse, front door step in direct sunlight will not result in a refund or replacement.
INPUTTING THE INCORRECT ADDRESS
Please ensure you enter the correct address during the checkout and before completing your purchase.
If you need to change the delivery address, we can change this up to the day before the date of dispatch. After this time, we cannot amend it and your order may not be delivered.
Bocconcini Bakery, and our courier partners, cannot be held responsible or liable for non-delivery or delayed delivery due to an incorrect delivery address being supplied. Under these situations, it will not be possible to provide a replacement order or a refund if you order contained perishable goods.
- We recommend you track your order using our couriers’ apps.
- We recommend using “What 3 Words”. This is a useful tool that allows couriers to pinpoint your exact location. Just find your three words and provide these to the courier through their app.
- If you are not in, we strongly recommend you select a suitable safe place for the courier to leave your order or select the option to leave it with a neighbour.
- If you opt for your parcel to be left with your neighbour, we strongly recommend providing your neighbour with instructions on how to then store your items e.g. remove from foil insulation bag and place in fridge.
If you cannot proceed with your order during the checkout process it is possible that your postcode is preventing, you from completing your order. As we provide perishable items, we are only able to ship to mainland UK, Wales, and parts of Scotland due to shipping limitations and to ensure minimum transit times for the products.
Here are some of the locations we currently are unable to ship to: Channel Islands. Isle of Wight. Isle of Man. Northern Ireland. Scottish Islands and certain postcodes beginning with IV.
FOOD SAFETY THROUGHOUT DELIVERY
We have extensively tested our packaging to ensure your order maintains a suitable temperature throughout delivery and we always use a next day service.
TERMS AND CONDITIONS ASSOCIATED WITH ORDERS AND DELIVERY
Upon placing your order, you are agreeing to our terms and conditions and this delivery policy. The sale of our perishable items can only be cancelled up to the point that we hand over your order to our couriers. After this point, orders cannot be cancelled, or returned for a refund.